Privacy Policy
Last Updated: December 9, 2025
Introduction
OffsetMy AI LLC ("we," "us," or "our") operates OffsetMy.ai and OffsetOur.ai (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when using our Services:
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing address and payment method details (processed securely through Stripe)
- Calculator Data: Information about your AI usage to estimate your carbon footprint
- Communications: Messages you send to us through contact forms or email
Information Collected Automatically
When you use our Services, we automatically collect:
- Usage Data: Pages visited, features used, and time spent on our platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Calculate your carbon footprint and generate impact reports
- Send you updates about your subscription and Climate Player Card NFT
- Respond to your comments, questions, and support requests
- Send marketing communications (with your consent)
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and fraud
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
- Carbon Offset Partners: With CNaught to process and verify carbon credit retirements (only information necessary for certification)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Aggregated Data: We may share aggregated, anonymized data about our community's collective carbon impact for transparency and advocacy purposes. This data cannot be used to identify individual users.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls limiting who can view your information
- Secure payment processing through PCI-compliant providers (Stripe)
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@offsetmy.ai.
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how you use our Services
- Improve our Services based on usage patterns
You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Services.
Third-Party Services
Our Services integrate with third-party services that have their own privacy policies:
- Stripe: Payment processing (Stripe Privacy Policy)
- CNaught: Carbon credit retirement (CNaught Privacy Policy)
- Algorand: Climate Player Card NFT minting
- Brevo: Email communications
Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@offsetmy.ai
- Address: OffsetMy AI LLC, Delaware, USA